ROKEN Engineering Services

Technical Excellence, Professional Management, Effective Communications.

Environmental Claims

ROKEN manages claims from initial investigation of liability to claim resolution, communicating with stakeholders to represent the interests of the insurance company and their customer. Claim examiners, analysts and attorneys rely on our ability to resolve issues associated with the broad spectrum of environmental conditions that may be covered under the following insurance policies:

  • General Liability
  • Professional Liability
  • Property and Casualty
  • Pollution Liability
  • Remediation Cost Cap and Finite Risk


Typical environmental claims involve one or more of the following circumstances:

  • Professional Negligence
  • Release or Presence of Petroleum Hydrocarbons and/or Hazardous Substances
  • Remediation of Soil, Water, Air and/or Building Materials
  • Geo Hazards (e.g., landslides, seismic, subsidence)
  • Construction Defects (e.g., material failure, poor workmanship, water damage/mold)


The scope of our claim investigation ranges from desktop document reviews to in-depth field investigations. To assist our clients in making accurate and defensible coverage decisions, ROKEN claim investigations typically focus on the following issues:

  • Date of Loss
  • Cause and Origin of Loss
  • Nature and Extent of Loss
  • Evidence Retention
  • Subrogation Analysis
  • Regulatory and Code Compliance
  • Financial Exposure


Our claim investigation reports present information focused on resolving liablity and coverage issues.  The reports are well written and organized and include information source references and supporting documentation.

If coverage is extended, ROKEN manages the claim through closure. On behalf of our client and their insured, we maintain communications with stakeholders, qualify contractors, assess and monitor corrective action, control costs, negotiate closure requirements with regulatory agencies, and recommend reserve estimates to the claim examiner. ROKEN provides periodic status reports to the insurance company, including progress payment recommendations. Also, at the request of our client, we will directly negotiate the settlement of claims. The following list provides some examples of ROKEN claim management services:

  • Claim Investigation
  • Emergency response coordination, monitoring and documentation
  • Remedial option evaluations
  • Contractor bid solicitation on behalf of the insured
  • Development of technically sound and cost-effective management strategies
  • Negotiation of contract costs and terms with prospective contractors
  • On-site monitoring of assessment and remediation operations
  • Review of contractor invoicing and preparation of payment recommendations
  • Third party liability assessment - subrogation
  • Claim closure negotiations with claimant
  • Site closure negotiations with regulatory agencies
  • Selection of defense counsel
  • Development of defense strategies
  • Litigation support services

ROKEN proactively and effectively manages the technical, financial, contractual, and regulatory issues involved with environmental claims. Our work is designed to minimize costs and expedite closure. We are on-call 365-days a year and ready to rapidly respond, investigate and manage environmental claims throughout the US and internationally.